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**FLAT RATE STANDARD POSTAGE $12.95**
**FLAT RATE STANDARD POSTAGE $12.95**

FAQ

Shipping

Typically we use Australia Post.  If it is more economical, we may use an alternative carrier and we deliver Australia wide.

We aim to post within 24 hours of receiving our order.

Once payment has been received we will send you an email confirmation.

Postage times are beyond our control; however we cross our finger and toes that you receive your order within 3-5 business days from when we post your goodies. But unfortunately we can not guarantee this. But what we do guarantee is that we get so excited when this does happen, we do cartwheels around our shop. (OK we don't actually do cartwheels but we pretend, as we want to remain in one piece)

Large or special items may incur additional postage and handling charges.

Absolutely*!  Just select that option at check out.  

Express Post orders are sent via Australia Post.

(*Please note NDIS orders and large orders will not be posted Express Post)

Please refer to the Australia Post website for delivery time frames.  

Unfortunately we do not ship internationally, however we specialise in delivering gifts within Australia to the friends and family of our international customers. 

When we ship your order, we automatically send you your tracking number. (Please check your junk folder)

Check your email and enter your tracking number here: Track My Order

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Refund / Returns Policy

All claims must be made within 14 days of delivery.

Please contact us quoting your order number, with details of your proposed return before proceeding.

Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.

If returned goods are used or in an unsaleable condition, then your return may not be processed.  There is no return or exchange available on discounted or on sale items.  

If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.

Please contact us with 48 hours of accepting delivery. 

We may ask for images to help investigate the damage or fault. 

We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return it to us (at your cost) and we will provide you with a credit so you can chose something else.  

All returned items must be in original, unused and unopened condition and proof of purchase will be required.

Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items such as weighted products.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Purchase Orders & Quotes

We would be delighted to provide you with a quote.

We accept purchase orders from schools, hospitals and many other government organisations.

Please email your order to hello@delightfulrainglow.com.au and include:

  • items required
  • best contact person
  • delivery address and
  • any other instructions

We will send an invoice, with payment to be made within 7 days of the invoice date.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

We try to keep our website up to date, but if we are out of stock of something you have purchased you will be notified and offered a similar product.

If we can not agree on a replacement a refund will be given

Policies

We collect information from you when you register on our site, place an order, subscribe to our newsletter or enter information on our site.

Your privacy is important to us, and we are committed to protecting it.

We will not provide your information to a third party and we do not store your credit card details.

We may send you newsletters via email with helpful information, new products, promotions and exclusive offers. You may unsubscribe from this mailing list at any time.

We do our very best to provide the best possible service and high quality items.  If for any reason you are not happy, please email us at  hello@delightfulrainglow.com.au outlining your concerns. 

We would appreciate the opportunity to resolve the issue to everyone’s satisfaction as quickly as possible. 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.